CokePro Manufacturing uses Deskhero's AI capabilities to efficiently manage its customer support tickets. The AI uses OpenAI Embeddings from previous tickets to understand the context and suggest relevant solutions. This has significantly reduced the response time and improved the resolution rate.
The company also uses the AI-powered Kanban board to manage the workflow of the support team. The AI automatically assigns tickets to the appropriate team members based on their expertise and workload. This has not only improved the efficiency of the team but also ensured that the tickets are handled by the most competent person.
Furthermore, the AI's ability to learn from past interactions has helped the company in providing personalized support. The AI uses the embeddings from past tickets to understand the customer's history and provide relevant solutions. This has greatly enhanced the customer experience.
Deskhero's AI also helps the company in maintaining its knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Overall, Deskhero's AI capabilities have revolutionized the way CokePro Manufacturing manages its customer support tickets. The AI has not only improved the efficiency of the ticket management process but also enhanced the customer experience.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets to understand the context and suggest relevant solutions. It also uses the AI-powered Kanban board to automatically assign tickets to the appropriate team members based on their expertise and workload.
Can Deskhero's AI provide personalized support?
Yes, Deskhero's AI uses the embeddings from past tickets to understand the customer's history and provide relevant solutions. This helps in providing personalized support.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Coke industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
