CokeTech Industries uses Deskhero's AI capabilities to manage its vast array of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, thereby reducing the response time and enhancing customer satisfaction.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information from the structured data lists, custom fields, user groups, and tickets. This has significantly reduced the time spent on searching for information, thereby increasing the productivity of the support team.
Deskhero's AI capabilities have also helped CokeTech Industries in managing its knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
Furthermore, the AI's ability to learn from previous interactions has enabled the company to provide personalized support to its customers. The AI uses the embeddings from past tickets to understand the customer's history and provide relevant solutions.
Overall, Deskhero's AI capabilities have transformed the way CokeTech Industries handles its customer support. The AI has not only improved the efficiency of the support team but also enhanced the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to enhance the search results. It finds relevant content from the structured data lists, custom fields, user groups, and tickets, and presents it in the search results.
* This article provides an example of how a fictive company in the Manufacture of Coke industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
