TubeTech Industries has a vast knowledge base consisting of hundreds of articles, manuals, and policy documents. Managing this knowledge base and ensuring that the customer support team can access the right information at the right time was a significant challenge.
Deskhero's AI capabilities have revolutionized how TubeTech Industries manages its knowledge base. The AI uses OpenAI Embeddings to scan all resources in the knowledge base and generate a structured data list. This list makes it easier for the customer support team to find the information they need quickly.
Moreover, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to update the knowledge base. It also ensures that all relevant information is included in the knowledge base, improving the quality of customer support.
TubeTech Industries also benefits from Deskhero's AI-enhanced search bar. By typing in a query, the AI scans all available resources and presents the most relevant results, making it easier for the customer support team to find the information they need.
Overall, Deskhero's AI capabilities have significantly improved TubeTech Industries' knowledge base management and customer support services. The company has seen a reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to scan all resources in the knowledge base and generate a structured data list. This makes it easier for the customer support team to find the information they need quickly.
Can Deskhero's AI generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature reduces the time and effort required to update the knowledge base and ensures that all relevant information is included.
How does Deskhero's AI-enhanced search bar work?
When a query is typed into the search bar, the AI scans all available resources and presents the most relevant results. This makes it easier for the customer support team to find the information they need quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of cold-drawn steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
