MetalMasters Inc. receives hundreds of customer inquiries every day. Managing these tickets and ensuring that each one is addressed promptly and accurately was a significant challenge for the customer support team.
Deskhero's AI capabilities have revolutionized how MetalMasters Inc. manages its tickets. The AI uses OpenAI Embeddings to scan previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Moreover, Deskhero's Kanban board has made it easier for MetalMasters Inc. to track the status of each ticket. The customer support team can easily see which tickets are open, in progress, or closed, helping them manage their workload more effectively.
MetalMasters Inc. also benefits from Deskhero's AI-enhanced search bar. By typing in a query, the AI scans all available resources and presents the most relevant results, making it easier for the customer support team to find the information they need.
Overall, Deskhero's AI capabilities have significantly improved MetalMasters Inc.'s ticket management system and customer support services. The company has seen a reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to scan previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
What is Deskhero's Kanban board?
Deskhero's Kanban board is a feature that allows you to track the status of each ticket. You can easily see which tickets are open, in progress, or closed, helping you manage your workload more effectively.
How does Deskhero's AI-enhanced search bar work?
When a query is typed into the search bar, the AI scans all available resources and presents the most relevant results. This makes it easier for the customer support team to find the information they need quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of cold-drawn steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
