SteelPro Manufacturing receives a high volume of customer inquiries daily. They range from technical questions about their products to queries about delivery times and order statuses. Before Deskhero, the customer support team had to manually search through their knowledge base, previous tickets, and product manuals to find relevant information. This process was time-consuming and led to longer response times.
With Deskhero, SteelPro Manufacturing leverages AI to automate this process. The AI uses OpenAI Embeddings to scan previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It then uses this information to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Furthermore, Deskhero's AI-enhanced search bar has made it easier for the customer support team to find relevant information quickly. By typing in a query, the AI scans all available resources and presents the most relevant results. This feature has not only improved efficiency but also increased the accuracy of responses.
The REST API provided by Deskhero has also enabled SteelPro Manufacturing to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, allowing them to provide better service to their customers.
Overall, Deskhero's advanced AI capabilities have transformed SteelPro Manufacturing's customer support, leading to faster response times, increased efficiency, and improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to scan previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this information to generate suggested replies based on the context of the customer inquiry.
How does Deskhero's AI-enhanced search bar work?
When a query is typed into the search bar, the AI scans all available resources and presents the most relevant results. This makes it easier for the customer support team to find the information they need quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables a seamless customer support process.
* This article provides an example of how a fictive company in the Manufacture of cold-drawn steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
