ScentCrafters receives a high volume of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's ticket management feature to organize these queries effectively. However, the real game-changer is the platform's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI system analyzes the content of each new ticket and compares it with the embeddings to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Deskhero's AI capabilities also enhance search results. When a customer service representative searches for a specific topic or keyword, the AI system uses the embeddings to provide the most relevant results. This feature is particularly useful when dealing with complex or technical queries that require in-depth knowledge of the products.
ScentCrafters also uses Deskhero's knowledge base feature to create a comprehensive library of information about their products. The AI system can automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature saves the company a significant amount of time and resources that would otherwise be spent on manual data entry.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of ScentCrafters' customer support and helpdesk services.
How does Deskhero's AI system generate suggested replies?
The AI system analyzes the content of each new ticket and compares it with OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. It then uses this information to generate suggested replies.
How does Deskhero's AI system enhance search results?
When a keyword or topic is searched, the AI system uses the embeddings to provide the most relevant results. This feature is particularly useful when dealing with complex or technical queries.
How does Deskhero's AI system generate knowledge base articles?
The AI system can automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature saves a significant amount of time and resources that would otherwise be spent on manual data entry.
* This article provides an example of how a fictive company in the Manufacture of colognes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
