FragranceForge prides itself on its exceptional customer service. To maintain this high standard, the company uses Deskhero's advanced AI capabilities to manage their customer support and helpdesk services. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and timely responses to customer queries.
When a customer submits a query, the AI system analyzes the content and compares it with the embeddings to find relevant content. It then generates a suggested reply, which is reviewed and sent by a customer service representative. This process not only speeds up the response time but also ensures that the responses are accurate and tailored to the customer's needs.
Deskhero's AI capabilities also enhance the company's knowledge base. The AI system can automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows FragranceForge to create a comprehensive library of information about their products, which customers can access at any time.
The AI system also enhances search results. When a customer service representative searches for a specific topic or keyword, the AI system uses the embeddings to provide the most relevant results. This feature is particularly useful when dealing with complex or technical queries that require in-depth knowledge of the products.
Overall, Deskhero's advanced AI capabilities have significantly improved the customer experience at FragranceForge. The company has seen a reduction in response times, an increase in customer satisfaction, and a decrease in the number of unresolved queries.
How does Deskhero's AI system improve response times?
The AI system analyzes the content of each new ticket and compares it with the embeddings to find relevant content. It then generates a suggested reply, which speeds up the response time.
How does Deskhero's AI system enhance the knowledge base?
The AI system can automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows the company to create a comprehensive library of information about their products.
How has Deskhero's AI system improved the customer experience at FragranceForge?
Deskhero's advanced AI capabilities have reduced response times, increased customer satisfaction, and decreased the number of unresolved queries.
* This article provides an example of how a fictive company in the Manufacture of colognes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
