ConcreteGenius Ltd. was looking for a way to make their customer support more efficient and effective. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities allowed ConcreteGenius to create a comprehensive and dynamic knowledge base. By using AI to generate articles from Word, PowerPoint, and PDF files, they were able to quickly populate their knowledge base with useful information.
The AI system also used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only improved the speed of their responses but also their accuracy.
ConcreteGenius also took advantage of Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their official website. This ensured that the AI always had the most current information when suggesting replies.
Overall, Deskhero's AI capabilities have significantly improved ConcreteGenius's customer support services, leading to higher customer satisfaction rates.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from Word, PowerPoint, and PDF files. It also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries.
How does the website scraping feature work?
The website scraping feature automatically updates the knowledge base with the latest information from your official website. This ensures that the AI system always has the most current information when suggesting replies.
How does Deskhero improve the accuracy of customer support responses?
Deskhero improves the accuracy of responses by leveraging AI to suggest replies based on a wealth of information from previous tickets, knowledge base articles, and uploaded files. This ensures that the responses are relevant and accurate.
* This article provides an example of how a fictive company in the Manufacture of concrete blocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
