BrickBuster Corp. was dealing with a high volume of customer queries and needed a way to manage them more efficiently. They decided to implement Deskhero to streamline their customer support operations.
Deskhero's advanced AI capabilities allowed BrickBuster to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This significantly reduced their response times and improved the accuracy of their responses.
The AI system also enhanced the functionality of the comprehensive search bar, enabling BrickBuster's support team to find relevant information quickly and efficiently. This further improved their response times and overall efficiency.
BrickBuster also used Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their official website. This ensured that the AI always had the most current information when suggesting replies.
Overall, Deskhero's AI capabilities have significantly improved BrickBuster's customer support efficiency, leading to higher customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by suggesting replies to customer queries based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows the support team to respond quickly and accurately.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps support teams respond to queries more efficiently.
What is the benefit of the website scraping feature?
The website scraping feature automatically updates the knowledge base with the latest information from your official website. This ensures that the AI system always has the most current information when suggesting replies.
* This article provides an example of how a fictive company in the Manufacture of concrete blocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
