Concrete Creations Ltd. deals with a wide range of customer queries every day. To manage these effectively, they use Deskhero's structured data lists, custom fields, and user groups. These features help them categorize and route customer queries to the appropriate support teams.
The company uses Deskhero's ticket management system and kanban board features to track the progress of each customer query. This ensures that all queries are resolved in a timely manner and no issue goes unresolved.
Deskhero's advanced AI capabilities are an integral part of Concrete Creations Ltd.'s customer support strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant to the customer's query.
Additionally, the company uses Deskhero's knowledge base feature to create a repository of common issues and their solutions. The AI capabilities of Deskhero continually update and refine this knowledge base, making it a reliable resource for both the support teams and customers.
Overall, Deskhero's advanced AI capabilities have helped Concrete Creations Ltd. enhance their customer support services, resulting in improved customer satisfaction and increased customer loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, ensuring quick and accurate responses to customer queries.
How does Deskhero help manage customer queries?
Deskhero uses structured data lists, custom fields, and user groups to categorize and route customer queries to the appropriate support teams. Additionally, its ticket management system and kanban board features help track the progress of each query.
How does Deskhero's AI refine the knowledge base?
Deskhero's AI continually updates and refines the knowledge base using information from previous tickets, knowledge base articles, and other resources. This ensures that the knowledge base remains a valuable resource for resolving customer queries.
* This article provides an example of how a fictive company in the Manufacture of concrete products and precast components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
