KernelKing's customer service department handles a wide variety of inquiries, from product-related questions to complaints. Prior to implementing Deskhero, managing these inquiries was a considerable challenge. The platform's structured data lists and custom email domains features have enabled them to manage customer interactions more effectively.
The advanced AI capabilities of Deskhero have been pivotal in improving KernelKing's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly enhancing the speed and accuracy of responses.
Additionally, the AI-enhanced search results provide the customer service team with immediate access to pertinent information, enabling them to handle inquiries more efficiently. The knowledge base feature, which can generate articles from Word, PowerPoint, and PDF files, has also been key in building a comprehensive information database.
KernelKing also benefits from Deskhero's Kanban board feature, which provides a visual overview of customer inquiries, helping them track progress and identify bottlenecks. The AI's continuous learning capability ensures that the system keeps evolving, adapting to the changing needs of the business and customers.
Overall, Deskhero's advanced AI capabilities have significantly optimized KernelKing's customer service operations. The platform's features have not only increased response speed but also improved the quality of service provided to customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does KernelKing benefit from Deskhero's Kanban board feature?
The Kanban board feature provides KernelKing with a visual overview of customer inquiries, helping them track progress and identify bottlenecks.
How has Deskhero improved KernelKing's customer service?
Deskhero has improved KernelKing's customer service by effectively managing customer interactions, enhancing the speed and accuracy of responses through AI-generated replies, and providing immediate access to pertinent information through AI-enhanced search results.
* This article provides an example of how a fictive company in the Manufacture of Cornstarch industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
