PackEdge Solutions uses Deskhero to manage their customer service operations. The platform's ticket management system allows them to efficiently handle customer queries and complaints, ensuring a high level of customer satisfaction.
The company leverages Deskhero's advanced AI capabilities to enhance their customer service. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, significantly reducing response times.
PackEdge also uses Deskhero's knowledge base feature to provide a self-service option for customers. The AI capabilities of Deskhero help in generating relevant articles from uploaded files like product manuals and policies, empowering customers to find solutions on their own.
Deskhero's REST API is used by PackEdge to integrate the customer service system with their existing sales and production systems. This provides a unified view of customer data, improving the efficiency of customer service operations.
Finally, the company uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. This enhances the company's brand image and improves customer trust.
How does Deskhero's AI capabilities enhance our customer service?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces response times, enhancing your customer service.
Can we provide a self-service option for customers using Deskhero?
Yes, Deskhero's knowledge base feature can be used to provide a self-service option for customers. The AI capabilities of Deskhero help in generating relevant articles from uploaded files like product manuals and policies.
Can we integrate Deskhero with our existing sales and production systems?
Yes, Deskhero's REST API can be used to integrate the customer service system with your existing sales and production systems. This provides a unified view of customer data, improving the efficiency of your customer service operations.
* This article provides an example of how a fictive company in the Manufacture of corrugated board and containers from paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
