CorrugateCraft Inc. receives hundreds of customer queries daily regarding product specifications, order status, and technical issues. They use Deskhero's ticket management system to organize these queries, ensuring that no customer is left unanswered.
The company leverages Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by customer support agents on repetitive queries, allowing them to focus on more complex issues.
CorrugateCraft also uses Deskhero's custom fields feature to categorize tickets based on product type, query type, and urgency level. This helps in prioritizing tickets and ensuring faster resolution of urgent issues.
Deskhero's comprehensive search bar and REST API are used to integrate the customer support system with the company's existing CRM and ERP systems. This provides a unified view of customer data, improving the efficiency of support operations.
Finally, the company uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero help in generating relevant articles from uploaded files like product manuals and policies, reducing the load on the customer support team.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This reduces the time spent by customer support agents on repetitive queries, allowing them to focus on more complex issues.
Can Deskhero integrate with our existing CRM and ERP systems?
Yes, Deskhero's comprehensive search bar and REST API can be used to integrate the customer support system with your existing CRM and ERP systems, providing a unified view of customer data.
Can we create a self-service portal for customers using Deskhero?
Yes, Deskhero's knowledge base feature can be used to create a self-service portal for customers. The AI capabilities of Deskhero help in generating relevant articles from uploaded files like product manuals and policies.
* This article provides an example of how a fictive company in the Manufacture of corrugated board and containers from paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
