BoxBoard Ltd. uses Deskhero's structured data lists and user groups features to manage their helpdesk team efficiently. Tickets are categorized and assigned to the appropriate team or individual, ensuring a smooth workflow.
The company uses Deskhero's advanced AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps in finding relevant content and generating suggested replies, reducing the workload of the helpdesk team.
BoxBoard also uses Deskhero's website scraping feature to keep the helpdesk team updated with the latest product information and industry news. This information is used to update the knowledge base regularly, ensuring that the team always has the most up-to-date information.
Deskhero's custom email domains feature is used to provide a professional and consistent communication channel for the helpdesk team. This enhances the company's brand image and improves customer trust.
Finally, the company uses Deskhero's kanban board feature to track the progress of each ticket. This provides a visual representation of the workflow, helping the team to identify bottlenecks and improve efficiency.
How does Deskhero's AI capabilities reduce the workload of the helpdesk team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time spent by the helpdesk team on repetitive queries, allowing them to focus on more complex issues.
Can Deskhero scrape our website for the latest product information and industry news?
Yes, Deskhero's website scraping feature can be used to keep the helpdesk team updated with the latest product information and industry news. This information can be used to update the knowledge base regularly.
Can we track the progress of each ticket using Deskhero?
Yes, Deskhero's kanban board feature can be used to track the progress of each ticket. This provides a visual representation of the workflow, helping your team to identify bottlenecks and improve efficiency.
* This article provides an example of how a fictive company in the Manufacture of corrugated board and containers from paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
