BoxCraft Inc. was facing challenges in managing the high volume of customer queries and complaints. The company decided to implement Deskhero to streamline their customer support process. With Deskhero's tickets management feature, BoxCraft was able to efficiently track and resolve customer issues.
Deskhero's advanced AI capabilities played a crucial role in enhancing BoxCraft's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
BoxCraft also utilized Deskhero's website scraping feature to gather information about common customer issues from various online forums and social media platforms. This data was used by the AI to further improve the suggested replies.
Moreover, BoxCraft used Deskhero's custom fields and user groups features to categorize their customers based on their needs and preferences. This helped the company provide personalized customer support.
Overall, Deskhero's advanced AI capabilities have enabled BoxCraft to provide efficient and personalized customer support, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to gather information about common customer issues from various online sources. This data can be used by the AI to improve the suggested replies.
How does Deskhero help in providing personalized customer support?
Deskhero allows companies to use custom fields and user groups to categorize their customers based on their needs and preferences. This helps in providing personalized customer support.
* This article provides an example of how a fictive company in the Manufacture of corrugated cardboard boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
