Cardboard Creations Ltd. was struggling with managing their helpdesk services due to the increasing volume of customer queries. The company implemented Deskhero to streamline the process and improve efficiency.
With Deskhero's advanced AI capabilities, Cardboard Creations was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, significantly improving the speed and accuracy of their helpdesk responses.
The company also utilized Deskhero's comprehensive search bar feature to quickly find relevant information from their vast database of customer queries and solutions. This feature, powered by the AI's enhanced search results, proved to be a game-changer in handling complex customer queries.
Furthermore, Cardboard Creations used Deskhero's kanban board feature to visually track the progress of customer queries. This helped the company manage their workflow more effectively and ensure timely resolution of issues.
By leveraging Deskhero's advanced AI capabilities, Cardboard Creations has been able to significantly improve the efficiency of their helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI improve the speed and accuracy of helpdesk responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, improving the speed and accuracy of helpdesk responses.
What is the benefit of Deskhero's comprehensive search bar feature?
Deskhero's comprehensive search bar feature allows companies to quickly find relevant information from their database of customer queries and solutions. This feature is powered by the AI's enhanced search results, making it easier to handle complex customer queries.
How does Deskhero's kanban board feature help in managing workflow?
Deskhero's kanban board feature allows companies to visually track the progress of customer queries. This helps in managing workflow more effectively and ensuring timely resolution of issues.
* This article provides an example of how a fictive company in the Manufacture of corrugated cardboard boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
