BoxMaster Co. was dealing with a high volume of customer queries and complaints, which was challenging to manage efficiently. The company decided to implement Deskhero to streamline their customer support process.
Deskhero's advanced AI capabilities were instrumental in enhancing BoxMaster's customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing the response time.
BoxMaster also took advantage of Deskhero's REST API to integrate their existing systems with the platform. This allowed the company to automate several processes, further improving the efficiency of their customer support.
Moreover, BoxMaster used Deskhero's custom email domains feature to create a professional and consistent image in their customer communications. This helped the company build trust and credibility with their customers.
Overall, by leveraging Deskhero's advanced AI capabilities, BoxMaster has been able to streamline their customer support process, leading to improved customer satisfaction and trust.
How does Deskhero's AI help in reducing response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing the response time.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows companies to integrate their existing systems with the platform. This enables them to automate several processes, improving the efficiency of their customer support.
How does Deskhero's custom email domains feature help in building trust and credibility?
Deskhero's custom email domains feature allows companies to create a professional and consistent image in their customer communications. This helps in building trust and credibility with the customers.
* This article provides an example of how a fictive company in the Manufacture of corrugated cardboard boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
