ArmorCovers receives numerous customer inquiries daily, which they manage effectively using Deskhero's ticket management system. The system's AI capabilities analyze each ticket's content using OpenAI Embeddings, identifying the most relevant knowledge base articles, previous tickets, and uploaded files to assist in resolving the issue.
With Deskhero's AI-powered suggested replies, ArmorCovers' support agents can respond to customer queries more quickly and accurately. The AI system generates these suggestions by analyzing the context of the inquiry and referencing the most relevant information from the company's knowledge base and previous tickets.
ArmorCovers also benefits from Deskhero's website scraping feature, which continuously updates the knowledge base with the latest information from the company's website. This ensures that the AI system always has the most up-to-date information when generating suggested replies and enhancing search results.
ArmorCovers' custom fields in Deskhero allow for detailed categorization of tickets. This, combined with the AI's ability to understand the context of inquiries, significantly improves the efficiency of the ticket management process.
Finally, ArmorCovers uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze the content of each ticket and suggest the most relevant responses based on the company's knowledge base, previous tickets, and uploaded files. This significantly reduces the time it takes for support agents to find the necessary information and respond to customer inquiries.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to continuously update the knowledge base with the latest information from the company's website. This ensures that the AI system always has the most up-to-date information when generating suggested replies and enhancing search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows companies to integrate the platform with their existing systems, ensuring seamless data flow and further enhancing the efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Manufacture of covers (e.g. vehicle covers, machine covers) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
