CrochetCraft Inc. uses Deskhero's AI capabilities to manage their high volume of customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing the response time.
The company also leverages Deskhero's AI-powered search bar to quickly find relevant information from their extensive database of product manuals, policies, and previous customer interactions. This feature has greatly improved their support team's productivity by reducing the time spent on searching for information.
Deskhero's AI capabilities have also been instrumental in helping CrochetCraft Inc. maintain and update their knowledge base. The AI is able to generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, ensuring that their knowledge base is always up-to-date with the latest information.
Furthermore, the AI's ability to learn from previous interactions has enabled CrochetCraft Inc. to continuously improve their customer support. The AI analyses past tickets to identify common issues and suggest improvements, helping the company to proactively address customer concerns.
Lastly, CrochetCraft Inc. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI capabilities across their entire operation. This has resulted in a more seamless and efficient workflow, further enhancing their customer support.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time it takes for support agents to respond to customer queries.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform and AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of Crocheted Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
