WeaveWear receives numerous customer queries daily, which are managed using Deskhero's tickets management feature. The platform's AI capabilities have significantly improved the efficiency of this process.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets. This has not only reduced the response time but also improved the quality of responses, leading to higher customer satisfaction rates.
WeaveWear also uses Deskhero's AI to generate structured data lists from their extensive knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. This has made it easier for customer support representatives to find relevant information and respond to customer queries more effectively.
Additionally, the company uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This has streamlined the ticket management process and improved the overall efficiency of the customer support services.
Finally, WeaveWear has integrated Deskhero with their existing systems using the platform's REST API, further enhancing the efficiency of their customer support services.
How does Deskhero's AI improve the efficiency of WeaveWear's customer support services?
Deskhero's AI improves the efficiency of WeaveWear's customer support services by suggesting replies to incoming tickets and generating structured data lists from the company's knowledge base.
How does Deskhero's AI enhance the quality of WeaveWear's customer responses?
Deskhero's AI enhances the quality of WeaveWear's customer responses by using OpenAI Embeddings from previous tickets and knowledge base articles to suggest accurate and relevant replies.
Can WeaveWear integrate Deskhero with their existing systems?
Yes, WeaveWear can use Deskhero's REST API to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Manufacture of crocheted outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
