CrochetCraft has a vast knowledge base consisting of articles, manuals, and policies, which are often difficult to navigate. With Deskhero's AI capabilities, the company can now generate structured data lists from these resources, making it easier for customer support representatives to find relevant information and respond to customer queries more efficiently.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
Deskhero's AI capabilities have also enhanced CrochetCraft's search results. The AI uses embeddings from the company's scraped website data to provide more relevant search results, making it easier for both customers and support representatives to find the information they need.
Additionally, CrochetCraft uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This has improved the efficiency of the company's ticket management process.
Finally, CrochetCraft has been able to use Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer support services.
How does Deskhero's AI improve the efficiency of CrochetCraft's customer support services?
Deskhero's AI improves the efficiency of CrochetCraft's customer support services by suggesting replies to incoming tickets, enhancing search results, and generating structured data lists from the company's knowledge base.
How does Deskhero's AI enhance CrochetCraft's search results?
Deskhero's AI enhances CrochetCraft's search results by using embeddings from the company's scraped website data to provide more relevant results.
Can CrochetCraft integrate Deskhero with their existing systems?
Yes, CrochetCraft can use Deskhero's REST API to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Manufacture of crocheted outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
