StitchStyle has a large customer base and receives a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's tickets management feature, which is enhanced by the platform's AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets. This has not only reduced the time taken to respond to customer queries but also improved the quality of responses, leading to higher customer satisfaction rates.
StitchStyle also uses Deskhero's AI to generate structured data lists from their knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. This has made it easier for helpdesk representatives to find relevant information and respond to customer queries more effectively.
Additionally, the company uses Deskhero's custom email domains and user groups features to categorize tickets and assign them to the appropriate teams. This has streamlined the ticket management process and improved the overall efficiency of the helpdesk services.
Finally, StitchStyle has integrated Deskhero with their existing systems using the platform's REST API, further enhancing the efficiency of their helpdesk services.
How does Deskhero's AI improve the efficiency of StitchStyle's helpdesk services?
Deskhero's AI improves the efficiency of StitchStyle's helpdesk services by suggesting replies to incoming tickets and generating structured data lists from the company's knowledge base.
How does Deskhero's AI enhance the quality of StitchStyle's customer responses?
Deskhero's AI enhances the quality of StitchStyle's customer responses by using OpenAI Embeddings from previous tickets and knowledge base articles to suggest accurate and relevant replies.
Can StitchStyle integrate Deskhero with their existing systems?
Yes, StitchStyle can use Deskhero's REST API to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Manufacture of crocheted outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
