SilverCraft Manufacturing has a comprehensive knowledge base that includes user manuals, FAQs, and troubleshooting guides. However, customers often had difficulty finding the information they needed due to the sheer volume of content. With Deskhero's AI-powered search, they were able to make their knowledge base more accessible and useful.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for customers to find relevant content, reducing the need to contact support and increasing customer satisfaction.
The AI also generates suggested replies based on the search results, providing instant answers to common questions and issues. This further reduces the workload on the support team and allows them to focus on more complex inquiries.
SilverCraft Manufacturing also uses Deskhero's custom fields feature to capture specific information about each customer interaction, such as the product model and issue type. This information is used by the AI to provide more accurate and personalized search results.
Overall, Deskhero's advanced AI capabilities have made SilverCraft Manufacturing's knowledge base a more effective tool for customer self-service, reducing the number of support tickets and improving customer satisfaction.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI enhances search results in the knowledge base by using OpenAI Embeddings from various sources. This makes it easier for customers to find relevant content, reducing the need to contact support.
Can Deskhero's AI provide instant answers to common questions?
Yes, Deskhero's AI can generate suggested replies based on the search results, providing instant answers to common questions and issues.
Can Deskhero's AI provide personalized search results?
Yes, Deskhero's AI can provide personalized search results by using the custom fields feature to capture specific information about each customer interaction.
* This article provides an example of how a fictive company in the Manufacture of cutlery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
