OakCraft initially struggled with managing high volumes of customer inquiries, complaints, and requests for information. The introduction of Deskhero has significantly improved their customer service operations. The platform's ticket management system allows OakCraft to efficiently handle all customer interactions, ensuring no request goes unanswered.
With the help of Deskhero's AI capabilities, OakCraft has been able to generate automated responses to common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's knowledge base feature has also been beneficial for OakCraft. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for customers to find answers to their questions without needing to contact customer support.
Furthermore, Deskhero's comprehensive search bar has improved the efficiency of OakCraft's customer support team. The AI-enhanced search results allow the team to quickly find relevant information, making it easier to resolve customer queries.
Finally, the custom fields and user groups features have allowed OakCraft to personalize their customer support service. They can now tailor their responses to specific customer groups, improving customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This makes it easier for customers to find answers to their questions.
How does Deskhero improve the efficiency of customer support teams?
Deskhero's comprehensive search bar and AI-enhanced search results allow customer support teams to quickly find relevant information, making it easier to resolve customer queries.
* This article provides an example of how a fictive company in the Manufacture of dining chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
