BirchBeauty was struggling with managing their customer support operations due to an increasing number of customer interactions. The implementation of Deskhero has significantly improved their customer service operations. The platform's ticket management system allows BirchBeauty to efficiently manage all customer interactions, ensuring every request is addressed promptly.
Deskhero's AI capabilities have empowered BirchBeauty to automate responses to frequent customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The knowledge base feature of Deskhero has proven to be invaluable for BirchBeauty. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for customers to find answers to their queries without needing to contact customer support.
Deskhero's comprehensive search bar has greatly improved the efficiency of BirchBeauty's customer support team. The AI-enhanced search results allow the team to quickly find relevant information, enabling them to resolve customer queries more effectively.
Additionally, the custom fields and user groups features have allowed BirchBeauty to personalize their customer support service. They can now tailor their responses to specific customer groups, enhancing customer satisfaction.
How does Deskhero's AI generate automated responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's knowledge base feature benefit customers?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This allows customers to find answers to their queries without needing to contact customer support.
How does Deskhero improve the efficiency of customer support teams?
Deskhero's comprehensive search bar and AI-enhanced search results allow customer support teams to quickly find relevant information, enabling them to resolve customer queries more effectively.
* This article provides an example of how a fictive company in the Manufacture of dining chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
