PinePerfection was facing challenges in managing their customer support operations due to a high volume of customer interactions. The introduction of Deskhero has revolutionized their customer support services. The platform's ticket management system ensures that every customer interaction is tracked and addressed in a timely manner.
Deskhero's AI capabilities have enabled PinePerfection to automate responses to common customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing response times.
The knowledge base feature of Deskhero has been instrumental for PinePerfection. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has empowered customers to find solutions to their problems without having to reach out to customer support.
Deskhero's comprehensive search bar has significantly improved the productivity of PinePerfection's customer support team. The AI-enhanced search results enable the team to swiftly locate relevant information, facilitating quicker resolution of customer queries.
Moreover, the custom fields and user groups features have allowed PinePerfection to provide a personalized customer support experience. They can now customize their responses to cater to specific customer groups, leading to higher customer satisfaction.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's knowledge base feature empower customers?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This allows customers to find solutions to their problems without having to reach out to customer support.
How does Deskhero improve the productivity of customer support teams?
Deskhero's comprehensive search bar and AI-enhanced search results enable customer support teams to swiftly locate relevant information, facilitating quicker resolution of customer queries.
* This article provides an example of how a fictive company in the Manufacture of dining chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
