CleanWave Detergents has a vast customer base with diverse inquiries ranging from product usage, safety concerns to troubleshooting. Managing these inquiries efficiently was a significant challenge until they adopted Deskhero. The platform's advanced AI capabilities have enabled CleanWave to provide quick, accurate, and personalized responses to customer queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced response times and improved the accuracy of responses.
Deskhero's AI also enhances search results, making it easier for CleanWave's support team to find relevant information quickly. This has not only improved the efficiency of the support team but also enhanced customer satisfaction as queries are resolved faster and more accurately.
Furthermore, the AI's ability to learn from past interactions has made it possible for CleanWave to continually improve its customer service. The AI identifies patterns in customer inquiries and uses this information to anticipate future queries, enabling proactive customer support.
Overall, Deskhero's advanced AI capabilities have transformed CleanWave's customer support, making it more efficient, accurate, and customer-centric.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is processed to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to enhance search results, making it easier for support teams to find relevant information quickly. This improves the efficiency of the support team and enhances customer satisfaction.
Can Deskhero's AI learn from past interactions?
Yes, Deskhero's AI can identify patterns in past customer interactions and use this information to anticipate future queries. This enables proactive customer support.
* This article provides an example of how a fictive company in the Manufacture of dishwashing detergents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
