GreenWare Manufacturing uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to customer queries. This has greatly reduced the time taken to respond to customer inquiries.
The company also uses Deskhero's AI to enhance their search results. When a customer or a support agent searches for information, the AI provides the most relevant results. This has made it easier for customers to find the information they need and for agents to resolve issues more quickly.
Deskhero's custom email domains feature has allowed GreenWare Manufacturing to create a professional and consistent image in their customer communications. This has improved their brand perception and customer trust.
Using Deskhero's kanban board, GreenWare Manufacturing has been able to visualize their support process and track the progress of tickets. This has improved their workflow management and increased their support efficiency.
Finally, Deskhero's REST API has enabled GreenWare Manufacturing to integrate their support system with other business systems. This has provided them with a comprehensive view of their customer interactions and improved their decision-making process.
How does Deskhero's AI manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to customer queries. This reduces the time taken to respond to customer inquiries.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI provides the most relevant results. This makes it easier for users to find the information they need.
Can Deskhero's REST API be integrated with other business systems?
Yes, Deskhero's REST API can be used to integrate the customer support system with other business systems. This provides a comprehensive view of customer interactions and improves the decision-making process.
* This article provides an example of how a fictive company in the Manufacture of Disposable Cutlery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
