EcoCutlery Inc. uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has reduced the time taken to respond to customer queries, improving customer satisfaction.
The company also uses Deskhero's AI to enhance search results. When a customer or a support agent searches for information, the AI uses the embeddings to provide the most relevant results. This has made it easier for customers to find the information they need and for agents to resolve issues more quickly.
Deskhero's structured data lists and custom fields have allowed EcoCutlery Inc. to organize their customer support data in a way that makes sense for their business. This has made it easier for them to track and manage customer interactions.
By using Deskhero's user groups feature, EcoCutlery Inc. has been able to assign tickets to the most appropriate team or individual. This has improved the efficiency of their support process and ensured that customers receive the best possible service.
Finally, Deskhero's REST API has enabled EcoCutlery Inc. to integrate their customer support system with other business systems. This has provided them with a holistic view of their customer interactions and improved their ability to make data-driven decisions.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses the embeddings to provide the most relevant results. This makes it easier for users to find the information they need.
Can Deskhero's REST API be integrated with other business systems?
Yes, Deskhero's REST API can be used to integrate the customer support system with other business systems. This provides a holistic view of customer interactions and improves the ability to make data-driven decisions.
* This article provides an example of how a fictive company in the Manufacture of Disposable Cutlery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
