MediSupply Inc. has a vast customer base that includes hospitals, clinics, and pharmacies. They receive hundreds of customer queries daily, ranging from product specifications to delivery status. With Deskhero, they can manage these queries efficiently using its ticket management system. The AI capabilities of Deskhero help in generating suggested replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customers.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature is beneficial for MediSupply's support team when they need to find specific information quickly to address a customer's query.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant medical websites. This data is then processed by the AI to generate new knowledge base articles, ensuring the support team always has the most recent and relevant information at their disposal.
Deskhero's custom fields and user groups features allow MediSupply to categorize their customers and queries effectively. This categorization helps the AI to provide more accurate and personalized suggested replies.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of MediSupply's customer support operations, resulting in higher customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This reduces the time taken by the support team to draft responses, thereby improving response times.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This allows the support team to find specific information quickly.
How does Deskhero's website scraping feature benefit MediSupply?
Deskhero's website scraping feature keeps MediSupply's knowledge base updated with the latest information from relevant medical websites. The AI processes this data to generate new knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of Disposable Medical Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
