Duffel Dynamics has a wide range of products and receives hundreds of customer queries daily. The company uses Deskhero's ticket management system to organize these queries. With the help of AI, the system categorizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
The company also uses the custom fields feature to capture specific information about each customer query. This data is then fed into the AI system, which uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance Duffel Dynamics' search results. When a customer service representative searches for information, the AI system uses OpenAI Embeddings to find the most relevant content, making it easier for the representative to provide accurate and timely responses.
Moreover, Duffel Dynamics uses Deskhero's website scraping feature to keep its knowledge base updated with the latest product information. The AI system automatically scrapes data from the company's website and updates the knowledge base accordingly.
Overall, Deskhero's advanced AI capabilities have enabled Duffel Dynamics to streamline its customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI system categorize tickets?
The AI system uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes the tickets accordingly.
How does Deskhero's AI system generate suggested replies?
The AI system uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate suggested replies.
How does Deskhero's AI system enhance search results?
When a customer service representative searches for information, the AI system uses OpenAI Embeddings to find the most relevant content. This makes it easier for the representative to provide accurate and timely responses.
* This article provides an example of how a fictive company in the Manufacture of duffel bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
