BagCrafters Inc. has a comprehensive knowledge base that contains information about all their products. The company uses Deskhero's AI capabilities to manage this knowledge base efficiently.
The AI system uses OpenAI Embeddings to understand the content of the knowledge base articles. It then uses this understanding to categorize the articles, making it easier for customer service representatives to find the information they need.
Furthermore, BagCrafters Inc. uses Deskhero's website scraping feature to keep its knowledge base updated. The AI system automatically scrapes data from the company's website and updates the knowledge base accordingly.
The company also uses Deskhero's AI capabilities to generate new knowledge base articles. The AI system uses OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. It then uses this information to generate new articles, ensuring that the knowledge base always contains the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have enabled BagCrafters Inc. to manage their knowledge base more efficiently, ensuring that their customer service representatives always have access to the most up-to-date information.
How does Deskhero's AI system categorize knowledge base articles?
The AI system uses OpenAI Embeddings to understand the content of the knowledge base articles. It then uses this understanding to categorize the articles.
How does Deskhero's AI system update the knowledge base?
The AI system uses Deskhero's website scraping feature to automatically scrape data from the company's website. It then updates the knowledge base with this data.
How does Deskhero's AI system generate new knowledge base articles?
The AI system uses OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. It then uses this information to generate new knowledge base articles.
* This article provides an example of how a fictive company in the Manufacture of duffel bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
