Duffel Delights receives a large volume of customer queries every day. The company uses Deskhero's advanced AI capabilities to streamline their customer communication process.
The AI system uses OpenAI Embeddings to understand the content of each customer query. It then uses this understanding to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, Duffel Delights uses Deskhero's custom email domains feature to manage their customer communication. The AI system automatically sorts emails based on their content and urgency, ensuring that critical issues are addressed promptly.
The company also uses Deskhero's user groups feature to organize their customer service team. The AI system assigns tickets to the appropriate user group based on the content of the ticket, ensuring that each query is handled by the most qualified team.
Overall, Deskhero's advanced AI capabilities have enabled Duffel Delights to streamline their customer communication process, improving efficiency and customer satisfaction.
How does Deskhero's AI system generate suggested replies?
The AI system uses OpenAI Embeddings to understand the content of each customer query. It then uses this understanding to generate suggested replies.
How does Deskhero's AI system sort emails?
The AI system automatically sorts emails based on their content and urgency. This ensures that critical issues are addressed promptly.
How does Deskhero's AI system assign tickets to user groups?
The AI system assigns tickets to the appropriate user group based on the content of the ticket. This ensures that each query is handled by the most qualified team.
* This article provides an example of how a fictive company in the Manufacture of duffel bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
