Digital Discs Ltd. has a comprehensive knowledge base consisting of articles, manuals, and policies. The company uses Deskhero's AI capabilities to generate embeddings from this data, which are then used to find the most relevant content for customer queries. This drastically reduces the time taken to resolve customer issues, as support agents can quickly access the most pertinent information.
The company also utilizes Deskhero's AI-powered suggested replies feature. By analyzing previous tickets and the current query, the AI generates potential responses that the support agent can use or modify. This not only quickens the response time but also ensures consistency in the quality of support provided.
Digital Discs Ltd. also benefits from Deskhero's website scraping feature. The AI uses this scraped data to enhance search results and reply suggestions, ensuring that the most up-to-date information is always at the fingertips of the support agents.
Moreover, the company uses Deskhero's custom fields and structured data lists to effectively organize their tickets and user groups. This, combined with the AI's ability to enhance search results, allows the company to manage their customer support operations more efficiently.
Overall, by leveraging Deskhero's advanced AI capabilities, Digital Discs Ltd. has been able to significantly improve the efficiency and effectiveness of their customer support operations.
How does Deskhero's AI find relevant content for customer queries?
Deskhero's AI generates embeddings from the company's knowledge base, previous tickets, uploaded files, and scraped website data. These embeddings are then used to find the most relevant content for each customer query.
How does Deskhero's AI-powered suggested replies feature work?
The AI analyzes the current query and previous tickets to generate potential responses that the support agent can use or modify. This speeds up the response time and ensures consistency in the quality of support provided.
How does Deskhero's website scraping feature enhance the AI's capabilities?
The AI uses the data scraped from the company's website to enhance search results and reply suggestions. This ensures that the most up-to-date information is always available to the support agents.
* This article provides an example of how a fictive company in the Manufacture of DVD-ROMs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
