RomTech Solutions has a large customer base, resulting in a high volume of support tickets. The company uses Deskhero's AI capabilities to manage these tickets more efficiently. The AI uses embeddings generated from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize tickets, significantly reducing the time taken to resolve them.
The company also leverages Deskhero's AI-powered suggested replies feature. By using the AI's understanding of the context and content of the query, the support agents can provide quicker and more accurate responses to customer queries.
RomTech Solutions also uses Deskhero's website scraping feature. The AI uses this scraped data to keep the knowledge base updated and enhance the suggested replies, ensuring that the support agents always have the most recent information.
Furthermore, the company uses Deskhero's custom fields and structured data lists to organize their user groups and tickets. This, along with the AI's ability to enhance search results, allows the company to manage their customer support operations more efficiently.
By leveraging Deskhero's advanced AI capabilities, RomTech Solutions has significantly improved the efficiency of their ticket management process and the overall quality of their customer support services.
How does Deskhero's AI help in managing tickets more efficiently?
Deskhero's AI uses embeddings generated from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize tickets. This significantly reduces the time taken to resolve them.
How does Deskhero's AI-powered suggested replies feature improve the quality of customer support?
The AI-powered suggested replies feature uses the AI's understanding of the context and content of the query to provide quicker and more accurate responses to customer queries.
How does Deskhero's website scraping feature contribute to the AI's capabilities?
The AI uses the data scraped from the company's website to keep the knowledge base updated and enhance the suggested replies. This ensures that the support agents always have the most recent information.
* This article provides an example of how a fictive company in the Manufacture of DVD-ROMs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
