Omega Oils receives numerous customer queries daily regarding their products' nutritional information, usage instructions, and potential allergens. The company uses Deskhero's advanced AI capabilities to manage these inquiries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
With Deskhero, Omega Oils has been able to significantly reduce the time taken to respond to customer queries. The AI's ability to quickly find relevant information and suggest responses has reduced the workload on the customer support team, allowing them to focus on more complex issues that require human intervention.
Omega Oils also uses Deskhero's AI to enhance search results for customers using their online helpdesk. The AI uses OpenAI Embeddings to understand the context of customer queries and provide the most relevant search results, improving the overall customer experience.
The company has also benefited from the platform's other features such as structured data lists, custom fields, and user groups. These features have helped Omega Oils organize their customer support operations more effectively and provide personalized support to different customer segments.
Overall, Deskhero's advanced AI capabilities have enabled Omega Oils to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI find relevant content to respond to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the context of customer queries and find relevant content.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and provide the most relevant search results, improving the overall customer experience.
How has Deskhero improved Omega Oils' customer support operations?
Deskhero has enabled Omega Oils to streamline their customer support operations, reduce response times, and enhance customer satisfaction by leveraging its advanced AI capabilities.
* This article provides an example of how a fictive company in the Manufacture of edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
