Olive Oil Co., a renowned manufacturer of edible oils, was facing challenges in managing their extensive knowledge base and providing timely and accurate responses to customer queries. To address these issues, the company decided to implement Deskhero for their customer support and helpdesk services.
Deskhero's advanced AI capabilities played a crucial role in improving the accessibility of Olive Oil Co.'s knowledge base. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for the customer support team to respond to queries.
The AI's ability to enhance search results also proved beneficial. It allowed the customer support team to quickly find relevant information from the company's extensive knowledge base and provide accurate answers to customer queries. The AI also helped in identifying recurring issues and trends, enabling the company to proactively address these problems and improve their products and services.
Additionally, Deskhero's kanban board and tickets management features helped Olive Oil Co. in tracking and managing customer queries more effectively. The custom email domains feature also helped in maintaining a consistent brand image in all customer communications.
Overall, Deskhero's advanced AI capabilities enabled Olive Oil Co. to significantly improve their customer support services, enhance the accessibility of their knowledge base, and increase customer satisfaction.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This content is then used to generate suggested replies, making it easier for the customer support team to respond to queries.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings to find relevant content from the company's knowledge base, previous tickets, uploaded files, and scraped website data. This allows the customer support team to quickly find relevant information and provide accurate answers to customer queries.
What other features of Deskhero were beneficial for Olive Oil Co.?
Deskhero's kanban board and tickets management features helped Olive Oil Co. in tracking and managing customer queries more effectively. The custom email domains feature also helped in maintaining a consistent brand image in all customer communications.
* This article provides an example of how a fictive company in the Manufacture of edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
