Golden Grains Ltd. maintains an extensive knowledge base to provide detailed information about its products, including their manufacturing processes, nutritional information, and usage instructions. The company uses Deskhero's AI capabilities to manage this knowledge base more effectively.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and enhance the knowledge base. This has made it easier for customers to find the information they need and reduced the number of queries received by the customer support team.
Golden Grains Ltd. also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has streamlined the process of updating the knowledge base and ensured that the most up-to-date information is always available to customers.
The company has also benefited from Deskhero's other features such as custom email domains, user groups, and a comprehensive search bar. These features have helped Golden Grains Ltd. provide a more personalized and efficient customer support service.
Overall, Deskhero's advanced AI capabilities have enabled Golden Grains Ltd. to improve the management of their knowledge base, reduce the workload on their customer support team, and enhance the overall customer experience.
How does Deskhero's AI enhance Golden Grains Ltd.'s knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and enhance the knowledge base. This makes it easier for customers to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, streamlining the process of updating the knowledge base and ensuring that the most up-to-date information is always available to customers.
How has Deskhero improved Golden Grains Ltd.'s customer support service?
Deskhero has enabled Golden Grains Ltd. to improve the management of their knowledge base, reduce the workload on their customer support team, and enhance the overall customer experience by leveraging its advanced AI capabilities.
* This article provides an example of how a fictive company in the Manufacture of edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
