Pure Press Inc. receives a high volume of customer queries every day, which are managed through a ticketing system. The company uses Deskhero's advanced AI capabilities to streamline this process and provide quicker, more accurate responses to customer queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to tickets and improved the accuracy of responses.
Pure Press Inc. also uses Deskhero's AI to enhance the ticket management process. The AI uses OpenAI Embeddings to understand the context of tickets and prioritize them based on their urgency, helping the customer support team to manage their workload more effectively.
The company has also benefited from Deskhero's other features such as kanban board, user groups, and a REST API. These features have helped Pure Press Inc. organize their customer support operations more effectively and integrate Deskhero with their existing systems.
Overall, Deskhero's advanced AI capabilities have enabled Pure Press Inc. to streamline their ticket management process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies. It also understands the context of tickets and prioritizes them based on their urgency, helping the customer support team to manage their workload more effectively.
How does Deskhero's AI improve the accuracy of responses to tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and find the most relevant information, improving the accuracy of responses to tickets.
How has Deskhero improved Pure Press Inc.'s customer support operations?
Deskhero has enabled Pure Press Inc. to streamline their ticket management process, improve response times, and enhance customer satisfaction by leveraging its advanced AI capabilities.
* This article provides an example of how a fictive company in the Manufacture of edible oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
