ElectroFlow Systems has a large customer base spread across the globe. Managing customer queries and issues was a challenge before they implemented Deskhero. With Deskhero's AI capabilities, they have been able to automate many aspects of their helpdesk services, leading to improved efficiency and customer satisfaction.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has reduced the workload on ElectroFlow's helpdesk team and allowed them to focus on more complex issues.
The AI-powered search bar in Deskhero has made it easier for ElectroFlow's helpdesk team to find relevant information quickly. This has resulted in faster resolution of customer issues.
Furthermore, Deskhero's knowledge base feature has enabled ElectroFlow Systems to provide a self-service option for their customers. Customers can now find solutions to common issues themselves, reducing the number of tickets raised.
Overall, Deskhero has revolutionized the helpdesk services at ElectroFlow Systems, making them more efficient and effective.
How has Deskhero improved the efficiency of ElectroFlow's helpdesk services?
Deskhero's AI capabilities have automated many aspects of ElectroFlow's helpdesk services, leading to improved efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How has Deskhero's knowledge base feature reduced the number of tickets raised?
Deskhero's knowledge base feature has enabled ElectroFlow Systems to provide a self-service option for their customers. Customers can now find solutions to common issues themselves, reducing the number of tickets raised.
* This article provides an example of how a fictive company in the Manufacture of electric accumulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
