PowerPulse Technologies receives a large volume of customer queries daily, ranging from technical issues to product inquiries. Before implementing Deskhero, their support team was overwhelmed and response times were slow. With Deskhero's ticket management system and AI capabilities, they are now able to prioritize and manage tickets effectively, leading to faster response times and improved customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This has helped PowerPulse Technologies in generating suggested replies for customer queries, reducing the time spent by their support team on each ticket.
The AI-powered comprehensive search bar in Deskhero has also been a game-changer for PowerPulse Technologies. It has made it easier for the support team to find relevant content quickly, further improving their efficiency.
Moreover, the knowledge base feature of Deskhero, powered by AI, has enabled PowerPulse Technologies to create a self-service portal for their customers. Customers can now find solutions to common problems themselves, reducing the load on the support team.
Overall, the implementation of Deskhero has transformed the customer support process at PowerPulse Technologies, making it more efficient and customer-friendly.
How has Deskhero improved the response time at PowerPulse Technologies?
Deskhero's ticket management system and AI capabilities have enabled PowerPulse Technologies to prioritize and manage tickets effectively, leading to faster response times.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries.
How has Deskhero's knowledge base feature benefited PowerPulse Technologies?
The knowledge base feature of Deskhero has enabled PowerPulse Technologies to create a self-service portal for their customers, reducing the load on the support team.
* This article provides an example of how a fictive company in the Manufacture of electric accumulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
