PowerLine Manufacturing receives hundreds of customer queries and support requests every day. Managing these requests efficiently was a challenge until they implemented Deskhero. The platform's ticket management feature and kanban board have enabled them to organize, prioritize, and track customer queries effectively.
The company has also leveraged Deskhero's advanced AI capabilities to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, enhanced by AI, has been instrumental in improving the efficiency of PowerLine's customer support team. The AI-enhanced search results provide quick access to relevant information, enabling the team to answer customer queries more accurately and swiftly.
PowerLine has also used Deskhero's custom fields and user groups features to categorize their customers and personalize their support services. This has resulted in improved customer satisfaction and loyalty.
Finally, PowerLine integrated Deskhero with their existing systems using the platform's REST API, providing a seamless and efficient workflow for their customer support team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in organizing customer queries?
Deskhero's ticket management feature and kanban board help in organizing, prioritizing, and tracking all customer queries effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, providing a seamless and efficient workflow.
* This article provides an example of how a fictive company in the Manufacture of electric cables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
