ElectroCable Inc. receives a large volume of customer queries daily, ranging from product inquiries to technical support requests. Before implementing Deskhero, their customer support team struggled to manage and respond to these tickets in a timely manner. With Deskhero's ticket management feature and kanban board, they were able to organize, prioritize, and track all customer queries effectively.
The company also leveraged Deskhero's advanced AI capabilities to enhance their response time and accuracy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar has also been instrumental in improving the efficiency of ElectroCable's customer support team. The AI-enhanced search results provide the team with quick access to relevant information, enabling them to answer customer queries more accurately and swiftly.
Additionally, ElectroCable used Deskhero's custom fields and user groups features to categorize their customers and personalize their support services. This has resulted in improved customer satisfaction and loyalty.
Finally, the company utilized Deskhero's REST API to integrate the platform with their existing systems, providing a seamless and efficient workflow for their customer support team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in organizing customer queries?
Deskhero's ticket management feature and kanban board help in organizing, prioritizing, and tracking all customer queries effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, providing a seamless and efficient workflow.
* This article provides an example of how a fictive company in the Manufacture of electric cables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
