LumenWorks receives a multitude of customer queries daily. With Deskhero, they can effectively manage these tickets using the kanban board, ensuring no query goes unanswered.
The company also uses Deskhero's AI capabilities to generate suggested replies. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provides relevant content suggestions that significantly reduce response time.
Additionally, LumenWorks uses Deskhero's website scraping feature to keep their knowledge base updated. This feature scrapes data from their website and other relevant sources, ensuring the knowledge base always contains the most recent and accurate information.
Deskhero's comprehensive search bar allows LumenWorks' customer support team to quickly find relevant information. The search results are enhanced by the platform's AI capabilities, providing the most relevant results based on the query.
Finally, LumenWorks uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time it takes for the support team to craft responses, thereby improving response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to extract data from your website and other relevant sources. This ensures the knowledge base is always updated with the most recent and accurate information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow for your customer support team.
* This article provides an example of how a fictive company in the Manufacture of Electric Lamps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
