PowerGrid Solutions has a large customer base spread across various regions. To cater to their diverse customer needs, they use Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only enriches their knowledge base but also improves the quality of self-service options available to their customers.
The AI-powered comprehensive search bar provided by Deskhero further enhances the customer self-service experience. When a customer searches for a specific issue or keyword, the AI uses OpenAI Embeddings to find the most relevant content, thereby providing the customer with the most accurate and helpful information.
By leveraging Deskhero's custom email domains and user groups, PowerGrid Solutions is able to efficiently manage customer communications and ensure that the right team members are involved in resolving specific issues.
Deskhero's kanban board and tickets management features also help PowerGrid Solutions to effectively manage their customer support workflow. They can track the status of each ticket, assign tasks to team members, and monitor the progress of their customer support operations.
Overall, by leveraging Deskhero's advanced AI capabilities, PowerGrid Solutions has been able to enhance their knowledge base, improve customer self-service, and reduce the workload on their customer support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. The AI uses OpenAI Embeddings to find relevant content and generates articles based on this information.
How does Deskhero's AI enhance the search functionality?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content based on the search query. This provides the user with the most accurate and helpful information.
How does Deskhero help in managing customer communications?
Deskhero provides features like custom email domains and user groups, which help in efficiently managing customer communications and ensuring that the right team members are involved in resolving specific issues.
* This article provides an example of how a fictive company in the Manufacture of Electrical Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
