CircuitMaster Ltd. receives a high volume of customer inquiries daily. To manage these effectively, they leverage Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
The AI-powered comprehensive search bar provided by Deskhero further enhances the efficiency of CircuitMaster's customer support team. When a support representative searches for a specific issue or keyword, the AI uses OpenAI Embeddings to find the most relevant content, thereby providing the representative with the most accurate and helpful information.
By using Deskhero's custom fields and structured data lists, CircuitMaster is able to categorize and organize their customer inquiries in a more efficient manner. This makes it easier for the support team to manage and track tickets, and ensures that no customer inquiry goes unanswered.
Furthermore, CircuitMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero's features without disrupting their current workflows.
Overall, by leveraging Deskhero's advanced AI capabilities, CircuitMaster Ltd. has been able to improve the efficiency of their customer support operations, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. The embeddings are used to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content based on the search query. This provides the user with the most accurate and helpful information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Electrical Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
