ElectroFlow Inc. has a vast product portfolio, which often leads to complex and diverse customer inquiries. By utilizing Deskhero's AI capabilities, they are able to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a specific issue or keyword, the AI uses OpenAI Embeddings to find the most relevant content, thereby providing the representative with the most accurate and helpful information.
The company also benefits from the custom fields and structured data lists provided by Deskhero. These features allow them to categorize and organize their customer inquiries in a more efficient manner, making it easier for the support team to manage and track tickets.
Furthermore, ElectroFlow Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero's features without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have transformed ElectroFlow Inc.'s customer support operations, leading to improved response times, increased customer satisfaction, and more efficient workflows.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. The embeddings are used to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content based on the search query. This provides the user with the most accurate and helpful information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Electrical Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
