BrightLite Manufacturing receives numerous customer queries daily regarding product specifications, installation procedures, and troubleshooting. They use Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support.
The company also uses Deskhero's custom fields and structured data lists to categorize and manage customer tickets efficiently. The AI-powered search bar helps the support team find relevant content quickly, enhancing their productivity.
BrightLite has a vast knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities extract useful information from these files, making it readily available for the support team. This feature eliminates the need for manual searching, saving valuable time.
Deskhero's website scraping feature is used by BrightLite to keep their knowledge base up-to-date with the latest product information and updates. The AI capabilities ensure that the most relevant and recent data is always available for the support team.
Finally, BrightLite uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, further improving the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing response time. It also enhances the search results, making it easier for the support team to find relevant content.
How does Deskhero handle files like manuals and policies?
Deskhero's AI can extract useful information from uploaded files like manuals and policies, making it readily available for the support team. This eliminates the need for manual searching.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature keeps the knowledge base up-to-date with the latest product information and updates. The AI ensures that the most relevant and recent data is always available.
* This article provides an example of how a fictive company in the Manufacture of electrical lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
