GlowTech Industries deals with a high volume of customer queries and complaints daily. They use Deskhero's AI-powered ticket management system to categorize, prioritize, and manage these tickets efficiently. The AI analyzes previous tickets to suggest the best responses, significantly reducing the resolution time.
The company also uses Deskhero's user groups feature to assign tickets to the right team members based on their expertise. The AI capabilities help in identifying the most suitable team member for each ticket, ensuring faster and more accurate responses.
GlowTech has a comprehensive knowledge base, including product manuals and installation guides. Deskhero's AI extracts useful information from these documents and suggests it when responding to customer queries. This feature saves the support team from manually searching through the documents.
Deskhero's website scraping feature is used by GlowTech to keep their knowledge base updated with the latest product information. The AI ensures that only the most relevant data is scraped and added to the knowledge base.
Lastly, GlowTech uses Deskhero's REST API to integrate the platform with their CRM and other systems. This integration centralizes all customer-related data, making it easier for the support team to access and use the data.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets to suggest the best responses, reducing the resolution time. It also helps in identifying the most suitable team member for each ticket, ensuring faster and more accurate responses.
How does Deskhero handle the knowledge base documents?
Deskhero's AI extracts useful information from the knowledge base documents and suggests it when responding to customer queries. This saves the support team from manually searching through the documents.
What is the benefit of integrating Deskhero with other systems?
Integrating Deskhero with other systems centralizes all customer-related data, making it easier for the support team to access and use the data.
* This article provides an example of how a fictive company in the Manufacture of electrical lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
