TechToys Co. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis is used to generate suggested replies, which has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
The company also uses the platform's comprehensive search bar feature, which uses AI to enhance search results. This has made it easier for the support team to find relevant information quickly and efficiently.
Deskhero's custom fields and structured data lists have enabled TechToys Co. to organize their customer data effectively. The user groups feature has allowed them to segment their customers based on various parameters, enabling more personalized service.
By leveraging Deskhero's REST API, TechToys Co. has been able to integrate the platform with their existing systems, further enhancing their efficiency. The kanban board feature has improved their ticket management process, making it more visual and easier to track.
Finally, the knowledge base feature, which generates articles from Word, PowerPoint, PDF files, and scraped website data, has been instrumental in providing self-help resources for customers. This has reduced the load on the customer support team and improved customer satisfaction.
How has Deskhero's AI capabilities improved TechToys Co.'s customer support?
Deskhero's AI capabilities have improved TechToys Co.'s customer support by reducing response times, enhancing search results, and providing more personalized service.
How has the comprehensive search bar feature benefited TechToys Co.?
The comprehensive search bar feature has made it easier for TechToys Co.'s support team to find relevant information quickly and efficiently.
What benefits has TechToys Co. derived from the knowledge base feature?
The knowledge base feature has provided self-help resources for customers, reducing the load on the customer support team and improving customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Electronic Toys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
